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What does EuroCoc
offer?
EuroCoc mediates Certificates of Conformity (CoC)
for various brands of vehicles (passenger vehicles and motorcycles)
designated for the European market. It focuses on prompt delivery
of COC via a simple and clear system of ordering. Certificates of
Conformity come directly from the producers or their
representatives. These certificates have protective and safety
marks that are issued by producers and they are, therefore, valid
in all EU countries.
How long have you been
present on the market?
EuroCoC has been gathering experience with the
mediation of Certificates of Conformity since 2005. Each week we
add new possibilities for ordering a COC for new brands or new
countries.
Customer Service –
feedback
We hope
that all of our customers find exactly what they are looking for on
our webpage. Therefore we try to give the information upfront that
will help most customers answer any questions that might arise. We
are convinced that if a client has a problem, it is most important
to solve it fast and, if possible, immediately. If you have any
feedback regarding the services that we have provided you or if you
have any ideas about how we can improve our services, click
here.
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What is the process of
registering?
You can register for free through our webpage
here.
What are the advantages
of a registration?
We recommend for our clients to register for free in
case they want to order further Certificates of Conformity in the
future. The
registration on our webpage is
simple and enables our clients to obtain an overview of the
individual certificates that have been ordered, times of delivery,
and status of orders.
Setting up an account will allow you to order
without having to fill in your details every time you would like to
order a CoC.
All you need to do is fill in the data regarding the
specific vehicle.
I am an individual
client. Do I have to register?
No, you do not have to register. All you need to do
is submit all the data needed in order to place a request. However,
in case you wish to order several Certificates of Conformity, we
recommend you to inscribe, especially because of the
above-mentioned advantages.
How do I change the
data in my account?
Once you are already registered with us, you are
able to log into your account anytime you want. Inside your account
– under the Data change button, you can change your password,
e-mail address, invoicing data as well as other
information.
If you have not visited us in a while, it is worth
checking your data, to ensure that they are is still valid and
up-to-date.
What data needs to be
provided during registration?
When registering, you need to type in the following
data: Name, Surname, E-mail address, Password, Delivery address,
Phone number, Cell phone number, and VAT ID – if you are a VAT
payer.
Is my data
protected?
Personal data submitted by the buyer is processed
and saved exclusively for the purposes of arranging and delivering
the specific product and service. The requested data is relevant
for the subject of order. EuroCoc operates the system applying
adequate security measures to protect personal data in automated
sets of data against accidental or unauthorised damage or sudden
loss, as well as against unauthorised access, alteration, or
dissemination.
I forgot my
password.
If you forget your password, you can click “I forgot
my password”. After typing in your e-mail address for which your
account has been created, you will receive a new password that is
generated by the automated system that you can then use to sign in.
Following your signing into the system using the new password
generated by the automated system, you can change this password
inside your account.
How to order a
Certificate of Conformity?
On the main page www.eurococ.eu you will find “Quick search”. If you know that you
wish to order more certificates from us, we recommend that
you
register.
Please, proceed with ordering:
1.
Select the language –
French/English/German/Spanish (in the upper right
part)
2.
Select the type, brand, and country
of the first registration from the menu using “Quick search”. (If
you do not know the country of the first registration of the
vehicle or you do not have the Vehicle Registration Book, we
recommend you to contact our Customer Service) (click to
see the phone number)
3.
Click SEARCH.
4.
The system will show if your
submitted request is a part of our offer.
5.
If we are able to arrange a COC for
you, the system will indicate the price as well as delivery
times.
6.
Click ORDER.
7.
Insert the data regarding the vehicle
– year of the first registration, VIN – chassis number (and other
required data)
8.
If necessary, enclose the requested
documents. Documents can be submitted in the following formats:
jpg, doc, pdf, zip, rar, png, bmp, and gif. The maximum size of one
document is 2 MB.
9.
Click CONTINUE.
10.
Insert your contact data, delivery
address, and invoicing data. In case you are a company, do not
forget to provide your VAT ID so that we can issue you a correct
invoice. (If you provide an incorrect VAT ID, we will be unable to
return you the VAT amount.)
11.
Select the most appropriate method of
delivery.
12.
Click CONTINUE.
Following your confirmation on our website, your
order will be processed. We will be contacting you about the
further status of your order through e–mail messages. Please
include the e-mail address of info@eurococ.eu and no-reply@eurococ.eu in your address book of contacts so that you will
avoid a transfer of the important e-mail messages that we send to
you regarding your order into the folder with unrequested, spam
messages.
In case that you have
not received our automatic e-mails, do not place another order for
the same vehicle. Our e-mail may have been blocked by your mailbox
(hotmail.com, hotmail.co.uk, hotmail.fr…).This and all the
following e-mails will be resent to you manually by our customer
service.
What documents are
necessary in order to place an order?
For every single vehicle brand coming from various
countries (country of the first registration) different documents
are requested to place an order. Most often, it is necessary to
submit the Certificate of registration and the invoice or purchase
agreement regarding the vehicle. EuroCoc always requests only those
documents that are obligatory to mediate a COC.
In certain cases, we also ask for a copy of the
personal ID or a copy of the back page of the passport. Sending the
necessary documents in readable form is a prerequisite of a
successful and problem-free order of a Certificate of
Conformity.
How will the
Certificate be delivered to me?
We know how important is to receive the Certificate
of Conformity when you expect it. EuroCoc uses an extensive network
of courier companies to deliver the Certificates of Conformity from
its offices to its clients all over Europe and naturally also
outside of it.
If you order a Certificate of Conformity through our
webpage, we recommend that you indicate your work address rather
than your home address, since our couriers deliver the shipments
during working days from 9:00 a.m. until 5:00 p.m. and request a
personal hand-over that is confirmed by a
signature.
What are the delivery
times?
The delivery times of mediating a Certificate of
Conformity depend on the specific vehicle brand and the country of
the first registration. We are able to arrange the majority of
certificates within 1 to 5 weeks from the time of the order
placement. It is also necessary to add to the delivery time (1 to 5
weeks) the transport time (1 to 3 days depending on the selected
transport company) from our office to the address that you
indicate.
To determine the exact delivery times, click on
the main
page and use “Quick search”.
Choose the brand, the country of the first registration, and click
the SEARCH button.
As concerns the extensive network of suppliers
throughout the EU, logistics, state holidays, and other possible
restraints, we are not always able to guarantee the COC delivery by
the indicated deadlines. We put forth our maximum effort, however,
so that you receive your COC as quickly as possible.
EXPRESS & ECONOMY
PROCESSING: We offer a new processing mode: ECONOMY. As its
name already indicates, you can now choose between the faster, more
expensive delivery and a slower one allowing you to save costs.
Moreover, for every processing mode (EXPRESS and ECONOMY) there is
a choice between two deliveries (FAST 10€ DELIVERY and
REGULAR FREE DELIVERY) giving you 4 options overall of obtaining
your document. EXPRESS processing presents prices as they were
before introduction of the ECONOMY mode while the latter offers
discounted prices.
Please note that once
execution has started, it is not possible to change the processing
mode. We use different suppliers to source our CoC’s
and changing the processing mode would actually require
ordering the document twice.
I am a car trader and I
want to order a COC for my client. Is it
possible?
Our company delivers certificates to many other
companies. You can indicate on our order form different delivery
and invoicing addresses. The consignee does not have to be
identical with buyer. However, the payment is requested from the
buyer.
What guarantee do I
have that your COC is genuine?
Our company is a Certificates of Conformity
mediator. The Certificates of Conformity are issued only by
authorised institutions – directly by producers. All certificates
contain safety marks such as a: watermark, stamp, safety strip, or
signature of the issuing entity. EuroCoc provides a 100% guarantee
in case of a reasonable suspicion of a false
COC.
Do you have a price
list for all your products?
Unfortunately, there is no printed catalogue of our
products available. Instead, we focus our energy on providing all
the necessary information regarding our products and services on
our webpage. Every
day we add new products and, therefore, a printed price list cannot
always be up to date. We think that samples of all the Certificates
of Conformity can provide you with a better idea of the products
that we offer. Have a look at the sample Certificates of Conformity
in the right column at this page.
The country from which
my vehicle comes from is not on the list of countries that are on
your webpage.
If the country of your vehicle’s origin is not on
the list, there are two possible reasons. In case of a country
outside of the EU, a Certificate of Conformity for your car does
not exist. Certificates of Conformity exist only for those vehicles
produced for the European market and registered for the first time
in one of the EU countries. If your vehicle was registered in a
European country that is not on the list, or if you do not know the
country where the vehicle was firstly registered, or if you do not
have the Certificate of registration, contact us.
How to get a
voucher?
The voucher are sometimes sent by e-newsletter to our registered
customers, or distributed via other forms of promotional
activities eg. printed
in various magazines. Codes – vouchers are also
available
to customers where a higher amount
is paid for the service by error.
Delivery of COC
Payment
How does your delivery
work?
We know how important is to receive the Certificate
of Conformity when you expect it. EuroCoc uses an extensive network
of courier companies to deliver the Certificates of Conformity from
its offices to its clients all over Europe and naturally also
outside of it. If you order a
Certificate of Conformity through our webpage, we recommend that
you indicate your work address rather than your home address, since
our couriers deliver the shipments during working days from 9:00
a.m. until 5:00 p.m. and request a personal hand-over that is
confirmed by a signature.
What delivery address
is to be indicated?
If you order a Certificate of Conformity through our
webpage, we recommend that you indicate your work address rather
than your home address, since our couriers deliver the shipments
during working days from 9:00 a.m. until 5:00 p.m. and request a
personal hand-over that is confirmed by a signature.
In case the
courier does not reach you at the indicated address, he/she will
leave you a note in the mailbox with instructions on how to pick up
your shipment.
Has my Certificate of
Conformity already been sent?
At the moment your Certificate of Conformity is
dispatched from our office, you will receive an e-mail confirmation
together with the tracking number. According to this number, you
can track your shipment containing the Certificate of Conformity
through the webpage of the courier company that you have
selected.
Payment
How will I pay for my
order?
EuroCoc provides its customers three possibilities
to pay for their orders. Our clients can choose to pay by
PayPal, by credit card (CardPay), or by bank
transfer.
PayPal (www.paypal.com) – in order to pay using
this international electronic payment service, you need to fill in
the form that is created uniquely for your order (we are sending
you the link associated with your unique order number). A payment
that is sent via PayPal is carried out and posted to our account
immediately after it is submitted.
Credit card (CardPay) – payment using a card is carried out
immediately after it is submitted. The types of cards accepted for
this form of payment are: VISA, MasterCard, and Diners Club
International. To submit your payment, you need to fill in
the number of your card, the CV code, and the card’s expiration
date. The bank may also request an additional card authorisation by
asking for other data.
Bank transfer – payments can be sent to one of our accounts -
Deutsche Bank or Banque et Assurance LCL le Crédit Lyonnais. The
payment is in such a case assigned to our account within 3 to 5
days. If you chose this way of payment, please send us a copy of
payment confirmation so that we can proceed your order. In order to
identify your payment, it is necessary that you indicate
your order number as the variable
symbol or payment description or
reference number.
Is it possible to pay
without VAT?
In case you are a company and you are a VAT payer,
do not forget to indicate your VAT ID when placing your order. Your
invoices will be issued without VAT. If you provide an incorrect
VAT ID, we will be unable to return you the amount of
VAT.
The payment through
CARD PAY failed.
Do not worry – this may have several
causes.
Please make sure that the card data such as the
expiry date, card number, and CV code are all correct. If the
problem continues, try to use another payment card. If the
situation is not solved, we recommend that you pay by a bank
transfer. Please send us an e-mail with the
payment confirmation so that we can immediately proceed with your
order. To identify your payment, it is necessary to indicate your
order number as the variable symbol ,payment description or
reference number.
Certificate of Conformity
Technical issues
What is a Certificate
of Conformity for a vehicle?
The Certificate of Conformity is a document proving
that the produced type of vehicle at the time of its production
fulfils all the technical requirements needed for EC type approval.
A vehicle with a Certificate of Conformity is homologised for the
EU countries and this certificate is valid in all EU Member States.
This means that with a COC you can register your car anywhere in
the EU.
Every Member State of the European Union is obliged
to accept all vehicles granted the EC type approval by one of the
European Union Member States (what is referred to as the European
homologation). This document contains vehicle identification, name
of the producer, number of the EC type approval, vehicle
specification, and further technical details.
What is the language of
the Certificate of Conformity that I will
receive?
The language of the Certificate of Conformity is
determined by the producer. COCs are usually issued in German,
English, or French. In accordance with the EU legislation, the
Certificate of Conformity does not have a designated language to be
used for issuance. The validity and genuineness of this document
is, therefore, not limited to one European language. This means
that COCs are to be accepted in any language.
How long does it take
for a COC to be mediated?
The delivery times of mediating a Certificate of
Conformity depend on the specific brand of the vehicle and the
country of its first registration. To determine the exact delivery
periods, click on the main
page and use “Quick
Search”.
Select the brand, the country of the first
registration, and click the SEARCH button. We are able to arrange
the majority of certificates in 1 to 5 weeks from the time of the
order placement.
What data is indicated
on a COC?
This document contains the vehicle identification,
vehicle producer, number of EC type approval, and further technical
data such as:type, variant, version, weight, type of gear-box, size
of the wheels, tires, colour of the vehicle, CO2
emissions...
What does a COC look
like?
Various samples of Certificates of Conformity for
passenger vehicles and motorcycles can be found here.
Can you also mediate a
COC for motorcycles?
Yes. Our company also arranges Certificates of
Conformity for motorcycles. On the main page of www.eurococ.eu you will find “Quick Search” and in the first step
indicate a motorcycle as the type of vehicle and you may then
proceed with placing your order. For more information about the
ordering procedure, click here.
I have imported a
vehicle from the U.S.A./Japan. Can you arrange a COC for an
American/Japanese vehicle?
No. In case of a country outside of the EU, a
Certificate of Conformity does not exist for your vehicle.
Certificates of Conformity exist only for vehicles produced for the
European market and registered for the first time in one of the EU
Member States.
I need a COC for a
utility vehicle. Can you provide
it?
Currently,
we are providing Certificates of Conformity for certain models of
Utility vehicles. In order to find more information, we recommend
you to choose on Home page – Quick search – type of vehicle – Light
goods vehicle. Here you may discover the makes, models (and year of
production) for which Coc is possible to be delivered.I found no number of the EC type approval in the
Vehicle Registration Book. Does this mean that I cannot order a
COC?
Currently, we are
providing Certificates of Conformity for certain models of Utility
vehicles. In order to find more information, we recommend you to
choose on Home page – Quick search – type of vehicle – Light goods
vehicle. Here you may discover the makes, models (and year of
production) for which Coc is possible to be
delivered.
In case there is no EC type approval indicated in
the Certificate of registration, it may be the case that your
vehicle (though already registered in a EU country) does not have
this approval. If the vehicle does not have the EC type approval,
it does not have an existing COC. This rule, however, does not
apply to 100% of the cases.
An order may be cancelled before the payment. After
the payment, it is not possible to cancel a COC order. An order for
the mediation of a Certificate of Conformity cannot be cancelled
since it is a document arranged based on specific requirements –
parameters provided by the customer and based on these
characteristics it cannot be returned. At the moment of your order
placement, we pay for your COC to our suppliers so that your order
is processed as soon as possible.
Is it possible to
submit a complaint?
A written complaint may be submitted to
info@eurococ.eu indicating the following
details:
-
Contact data, order number, and
reasons of the complaint.
If the hand-over of a damaged document is involved,
contact us and we will deal with this claim as soon as
possible.
Technical issues
I have a problem
accessing your website. How can this be
solved?
If you have technical problems connecting to our
website, we recommend you make sure you have the latest updates for
your operating system and browser.
If you are still having problems, contact our
Customer Service (click to go to the Contact Form) that will be able
to help you. To help us to solve the issue for you, please include
as many of the following details as possible:
1. Your operating system
2. Internet browser
1. Your operating system
2. Internet browser
3. Description of the URL address that you are
trying to access
4. Time when this problem occurred
5. Please copy any error message that occurred on your screen
4. Time when this problem occurred
5. Please copy any error message that occurred on your screen
I cannot sign into my
account
If you are unable to sign into your account with
your e-mail address or your password, make sure that you are using
the same e-mail address and password that you provided when
registering on our page.
If you cannot remember your password, click
“I
forgot my password” and type
in your e-mail address. A new password will be sent to this email
by our automated system.
You can change this password after you sign in under
the section of “Data change”.
I am not receiving
e-mails/newsletters from you at the e-mail address that I
provided.
If you do not receive any e-mails from us, it is
possible that you may miss important information regarding your
order.
One of the most frequent reasons why you are not
receiving our e-mails is that your e-mail software labels our
e-mails as “Unrequested mail - Spam”. We recommend that you add our
e-mail addresses info@eurococ.eu and no-reply@eurococ.eu in your address book and this should solve this
problem.
The payment through
Card-Pay did not go through.
Do not worry – this may have several
causes.
Please make sure that the card data such as the
expiry date, card number, and CV code are correct. If the problem
continues, try to use another payment card. If the problem is not
solved, we recommend that you use a bank transfer to our bank
account number. Please send us an e-mail with a
confirmation of the payment so that we can immediately proceed with
the processing of your order. In order to identify your payment, it
is necessary to indicate your order number as the
variable symbol or payment description or
refernce.
Partners
I am a company and I
want to become a EuroCoc partner.
We offer our clients under the section
Partners the
possibility to present their company through an exchange of
banners. If you are interested in this service, please contact our
Customer Service at info@eurococ.eu
Send us an e-mail regarding any questions that you may have regarding
a potential partnership and business opportunities.
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