VII. CONDITIONS OF PROVISION
7.1 Time limits to perform the order and to obtain the Certificate differ and depend on the type, particular make of the vehicle, and country of its first registration.
7.2 The time limit for obtaining individual Certificates given on the web page
www.eurococ.eu is for informational purposes only, and depends on the conditions of other business partners of the Provider. The time limit may differ in exceptional circumstances.
7.3 Prices and delivery times are valid only in the official languages of the website and not those created via automatic web translations tools.
7.4 The waiting period for payment remittance by the Customer is not included in the time limit determined for the provision and delivery of the Certificate. The delivery time of the Certificate (delivery service itself by post or courier) is not reflected in the time limit.
7.5 In the case the Provider shall not be able to provide the Certificate in the agreed time limit or if circumstances arise that were unpredictable at the time of the contract conclusion that present an objective impediment preventing the Provider from meeting the agreed time limit, the Provider shall be obliged to notify the Customer of this status without any undue delay and notify the Customer on the new expected date of provision of the Certificate, while the Customer agrees hereto. If the Provider fails to provide the Certificate even in the additional reasonable period of time, the Customer has the right to withdraw from the contract. However, if the Customer has expressly informed the Provider at the beginning that it is interested only in the timely provision of the Certificate, the Customer is entitled to withdraw from the contract without granting any additional reasonable period of time. The Provider shall then return the payment to the Customer without undue delay, at latest within 14 days as of such withdrawal, in the same manner as the payment was remitted.
7.6 In the case of a Provider’s delay in the provision of the Certificate of more than 21 days from the original date, the Customer shall have the right to a discount of EUR 50 from the purchase price. A discount shall be provided to a Customer based on a voucher in accordance with Clause 6.7 of these Terms and Conditions.
7.7 The Customer shall be notified of the Certificate delivery by e-mail and/or sms no later than one day before its provision in compliance with Clause 12.1 hereto.
7.8 The delivery of the Certificate to the delivery address is ensured by the Provider, however, the costs of delivery shall be borne by the Customer. The costs of delivery of the Certificate shall depend on the manner of delivery chosen by the Customer, either registered post or courier. The costs will be determined within the last step of approval of the electronic order by the Customer, and invoiced to the Customer in this amount together with the remuneration.
7.9 The Customer shall be obliged to ensure the trouble-free take-over of the Certificate; in particular, the Customer shall be available at the telephone number specified for the delivery on the day of the planned delivery or shall be present at the delivery address; in particular the Customer shall have a correctly and properly marked mail box. If it is not possible to meet this duty, the Customer shall be obliged to notify the Provider in advance in order to arrange another delivery date or to specify a substitute that will meet the duty of takeover of the Certificate for the original delivery recipient. In the case the Customer fails to do so, the Certificate will be deposited at the nearest Access Point , while the Customer will be notified accordingly on the deposition and possibility to collect the Certificate from the respective Access Point within a certain period. If the Customer fails to collect the Certificate from the Access Point, the Certificate will be returned at the cost of the Customer to the Provider, and the Provider shall not be obliged to perform any other attempt of delivery.
7.10 If the Customer refuses to accept the properly delivered Certificate without a reason, the Customer shall be obliged to reimburse the costs incurred to the Provider by the subsequent back-delivery of the Certificate to the Provider.